Terms and Conditions

Thank you for taking the time to learn about Space Up!

Welcome to Space Up! We offer home organising and styling services, along with related content such as articles, tips, and case/project showcases. Please read this document to understand how we handle your information, payments, and general use of our website and services. [Effective Date: 1 Sept, 2024; Amendment Date: 1 Nov, 2025]

If you have any questions or concerns, feel free to reach out at:

Email: info@rizzuphk.com
Phone: +852 9177 3212

general terms and conditions

1. Website Use & General Terms

1.1 Scope of Services

On-Site and/ or Virtual Home Organising & Styling: Refer to our Service Acknowledgement for item care, liability limits, and other specifics.
Online Content: We publish articles, tips, and case/project examples to inspire and inform.
Consultations: These can be conducted virtually or in person, focusing on advice and planning for your space.

1.2 Intellectual Property

All content on our website (text, images, videos) belongs to Rizz Up Limited or is used under license. You may not reproduce or distribute our materials without written permission.

1.3 Disclaimers

Informational Content: Our blog articles, tips, or case/project shares are for general reference. We do not guarantee they apply to every individual situation.
Site Availability: We strive to keep our website secure and accessible, but do not guarantee uninterrupted service or error-free content.

1.4 Limitation of Liability

We are not liable for any direct or indirect damages from using our site or relying on the content we provide, except as required by law. Any third-party links are offered for convenience; we do not control or endorse them.

1.5 Modifications

Space Up may update these terms at any time. Changes become effective once posted.

1.6 Governing Law

These terms are governed by law in Hong Kong.

Privacy & Safety

2. Privacy Policy

2.1 What We Collect

Personal Info: When you contact us or book services, we may collect your name, phone number, email, and home details.
Service Data: For on-site or virtual projects, we might gather information like photos or layout specifics to provide tailored solutions.

2.2 How We Use It

Service Delivery: To schedule, plan, and execute home organising or styling.
Communication & Updates: To respond to your inquiries or share relevant updates.
Marketing: If you opt in, we may send you newsletters or promotions. You can unsubscribe anytime.
Site Improvement: We review user engagement (e.g., page views) to refine our articles and offerings.

2.3 Data Sharing

We do not sell or rent your data. We may share it with trusted partners (e.g., payment processors or hosting providers) under strict confidentiality.

2.4 Data Security

We use reasonable safeguards to protect your information. However, no online system can be 100% secure.

2.5 Cookies & Tracking

Our website may use cookies or similar technologies to enhance user experience. You can adjust your browser settings if you prefer to disable cookies.

2.6 Retention

We retain personal data only as long as necessary for business or legal reasons. You may request to access or delete your information by emailing info@rizziuphk.com, subject to legal constraints.

2.7 Case/Project Usage & Copyright

Project Material: We may photograph or film certain transformations to highlight organising and styling results.
Usage: Space Up may feature these visuals on our website, social media, or in articles to demonstrate outcomes.
Copyright: Unless otherwise agreed, these materials belong to Rizz Up Limited, who retains full rights to reuse or publish them.

2.8 Changes to Privacy Policy

We may revise these privacy provisions periodically. Changes take effect when posted.

Payment Policy

3. Payment Policy

3.1 Accepted Methods

Bank Transfer: Transfer to our designated account (details provided upon booking).
FPS (Faster Payment System): Use our merchant ID or phone number.
Stripe for credit cards/ e-wallets (Online Store Only): Supports Visa/ Mastercard/ American Express and Apple Pay/ Google Pay. Transactions are confirmed instantly, and we do not store any card details. If platform processing fees apply, the amount shown at checkout shall prevail and is borne by the customer. Refunds (where applicable) will be returned to the original card/account.
Cash: Available for in-person transactions (please bring exact change if possible).

3.2 Security

We rely on secure third-party payment systems. While we implement best efforts to safeguard financial data, we are not liable for breaches on the payment processor’s side.

3.3 Refunds & Cancellations

Service Acknowledgement Terms: For on-site services, refer to the cancellation/refund clauses in our Service Acknowledgement.
Processing Time: If a refund is approved, it may take several business days, depending on your bank.

3.4 Currency & Fees

All prices are in HKD unless stated otherwise. Any exchange or bank fees are borne by the client.

3.5 Disputes

If you believe there’s an error in billing or unauthorised activity, contact us at info@rizzuphk.com or +852 9177 3212. We aim to resolve issues promptly.

3.6 Changes to Payment Policy

We may update this section as needed. Revised terms become effective upon posting.

service acknowledgement

4. Onsite Service Acknowledgement

4.1 Care for Your Items

We will handle all items with care and professionalism. However, in the event of accidental damage, the Company cannot be held liable for minor incidents unless caused by gross negligence. Please note that certain valuable or irreplaceable items—such as art pieces, antiques, ceramics, luxurious furniture, lighting, sentimental gifts, or items from deceased loved ones—may not be fully compensated in the event of damage. In such cases, the maximum compensation will be limited to HK$200.

4.2 Aging and Fragile Items

Items that have aged or are fragile may be more prone to damage due to wear and tear. While we will treat these items with care, the Company cannot be held responsible for damage caused by their pre-existing condition or natural deterioration.

4.3 Valuables and Personal Items

We kindly ask that you secure or remove any valuable items such as jewelry, cash, important documents, or other personal belongings before we begin. The Company will not be responsible for any missing, misplaced, or lost valuables during the service.

4.4 Pet Safety

For the safety of your pets and our staff, we ask that all pets be secured in a confined space, such as a cage or separate room, during the service. This is to prevent any accidental injuries or disruptions.

5. Delivery & Shipping Terms

shipping & delivery

5.1 Processing & Dispatch

Dispatch Time: Generally, in-stock items are packed and dispatched within [5-7] business days of order confirmation.
Pre-orders: Orders containing pre-order items will be shipped once all items are available. If you require in-stock items immediately, please place two separate orders.
Amendments & Restrictions: To ensure efficiency, orders cannot be intercepted once processed. If you need to amend a "Not Shipped" order (e.g., contact details), you must contact us within 12 hours of placing the order.

5.2 Delivery Areas Space Up partners with reliable third-party couriers to ensure safe delivery.

Local Delivery: Covers Hong Kong and Macau. Deliveries to outlying islands or remote areas may require an extra 1-2 business days.
International Delivery: We deliver to select overseas regions. Please enquire with us before placing an order. International delivery typically takes 7-21 business days (excluding customs processing).

5.3 Shipping Fees & Adjustments Shipping fees are calculated based on either Actual Weight or Volumetric Weight, whichever is higher.

Free Shipping Offer: Enjoy free [Basic $38] Local Shipping on orders with a net total over HK$380; Enjoy free [Basic $68] International Shipping on orders with a net total over HK$680.
International Taxes: All import duties, customs fees, and Value Added Tax (VAT) for international orders are the sole responsibility of the recipient.
Special Fee Adjustments (Top-up): Due to the varied sizes of storage products, shipping fees displayed at checkout are estimates based on standard packaging.
- Confirmation & Coordination: If your order involves oversized items, remote areas, or special handling (e.g., stair charges), the actual logistics cost may exceed the estimate. Once your order is confirmed, our team will contact you to provide a link to top-up the shipping fee or arrange for "Pay on Delivery"(Freight Collect).
- Cancellations & Fees: We strive to find the most cost-effective solution. However, if you choose to cancel the order because you do not accept the final shipping arrangement, refunds will be issued (Payment gateway fees or third-party costs may be deducted from the refund amount). Space Up reserves the final right to determine delivery methods and fees.

5.4 Receipt & Inspection To ensure eligibility for after-sales support, please adhere to the following procedures:

Inspect Immediately: Please open and check your package immediately upon delivery to ensure all items and accessories are present. Any claims regarding quality defects or missing parts must be made within 48 hours of delivery. Claims made after this period will be deemed as acceptance of the goods.
Packaging Condition: Minor cosmetic damage to the outer packaging caused by transit does not constitute a product defect; please do not refuse delivery solely for this reason.
International Restrictions: Due to the high cost and complexity of cross-border logistics, International orders (outside Hong Kong) are strictly non-returnable once dispatched, except in cases of verified major quality failure.

6. Refund & Return Terms

refund & return policy

6.1 To keep things clear and reassuring, Space Up accepts returns/refunds in only two situations:

Quality Defect: Contact us within 48 hours of delivery with photos and your order details to request a Return Merchandise Authorisation (RMA). Once verified, we will replace the item with the same model or issue a refund at our discretion. Minor cosmetic dents/creases to outer packaging that do not affect function are not defects. If a return inspection is required, we will cover reasonable return shipping as stated in the RMA.
Wrong Click (Order Not Yet Shipped): If the order status is still “Not Shipped” and you notify us within 12 hours of purchase, we’ll help cancel and refund (Payment gateway fees or third-party costs may be deducted from the refund amount).

Outside of the two cases above, no returns or refunds are accepted (e.g., pre-orders, wrong size/colour, expectation gap, change of mind, outer box damage only, etc.). All returns must have prior RMA authorisation and be complete with original packaging, all accessories, and any free gifts; returns sent without authorisation or not meeting these requirements may be refused.

6.2 When used for normal household purposes, properly installed, and as per the manual:

Examples of Quality Defects:functional failure, structural damage, missing/wrong parts, obvious hygiene issues, safety-impacting defects, or substantive transit damage.
Not Considered Defects: outer box/packaging creases or label misalignment, colour variance (screen vs. batch differences), natural material variations, minor flow marks/specks on plastics, reasonable dimensional tolerances as stated on the product page/manual, issues correctable by proper installation, and problems caused by overloading, misuse, modification, cutting, or prolonged use.

7. Disclaimers

disclaimer

By using our website (including viewing articles, tips, or case examples), making inquiries, and/or booking services and paying through any method, you acknowledge that you have read, understood, and agreed to the Terms and Conditions published on this page. In the event of any disputes, Rizz Up Limited reserves the right to make the final decision. For any query, please contact us at info@rizzuphk.com.

Thank you for choosing Space Up. We appreciate your trust and look forward to assisting you in transforming your living spaces!